FAQs & Troubleshooting
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113 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed in the Paper Tray
- 3(Video) Paper is Jammed in the Back of the Machine
- 4Install the Brother Mobile Connect application (for mobile device)
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Paper is Jammed inside the Machine
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8(Video) Paper is Jammed in the MP tray
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11The printer status is Offline or Paused.
- 12What is the default password for my BRAdmin or Web Based Management?
- 13What is the default password for my Brother machine?
- 14I cannot print on a wireless (Wi-Fi) network (Mac)
- 15Enable the Brother machine's network interface.
- 16Toner Low or Prepare New Toner Cartridge
- 17Drum End Soon
- 18Use Universal Print (Windows)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20(Video) Set up your Brother machine
- 21Add your Brother machine with AirPrint (macOS)
- 22I cannot print using my Brother machine on a wired network (Windows/macOS)
- 23I cannot print on a wireless (Wi-Fi) network (Windows)
- 24Drum !
- 25Out of Memory
- 26The scanning speed is slow when scanning from my machine. (Windows)
- 27Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29Self-Diagnostic
- 30Cannot Detect
- 31The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 32After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 33Delete print jobs from the print queue.
- 34Change the printer driver settings (Windows)
- 35Lines across the page
- 36I cannot connect my machine to a Windows 11 computer via USB.
- 37Check the remaining ink or toner level (Linux)
- 38How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 39Cannot Print ##
- 40No Toner
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42Install the optional lower tray
- 43Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 44Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 45Black lines down the page
- 46I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 47I get a TS error when trying to print on a wireless network.
- 48Set up your Brother machine on a wireless network (Windows/macOS)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50What is the difference between the toner cartridge and the drum unit?