FAQs & Troubleshooting
![]() |
Popular |
113 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Install the Brother Mobile Connect application (for mobile device)
- 5Use Universal Print (Windows)
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7(Video) Set up your Brother machine
- 8(Video) Paper is Jammed in the 2-sided Tray
- 9(Video) Paper is Jammed inside the Machine
- 10The printer status is Offline or Paused.
- 11How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 12What is the default password for my BRAdmin or Web Based Management?
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14What is the recommended paper?
- 15Wrong Toner or Wrong Toner Cartridge
- 16I cannot print on a wireless (Wi-Fi) network (Mac)
- 17Enable the Brother machine's network interface.
- 18Delete print jobs from the print queue.
- 19Self-Diagnostic
- 20Cannot Detect
- 21(Video) Paper is Jammed in the Back of the Machine
- 22(Video) Paper is Jammed in the Paper Tray
- 23Lines across the page
- 24What is the default password for my Brother machine?
- 25I cannot print on a wireless (Wi-Fi) network (Windows)
- 26After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 27Protect your Brother machine against unauthorised access over the network
- 28How to identify your Operating System (OS).
- 29Change the printer driver settings (Windows)
- 30No Toner
- 31Poor fixing
- 32Out of Memory
- 33Install the optional lower tray
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35The scanning speed is slow when scanning from my machine. (Windows)
- 36The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 382-sided Disable or 2-sided Disabled
- 39Toner Low or Prepare New Toner Cartridge
- 40Drum !
- 41Drum End Soon
- 42Toner specks
- 43What driver package format is supported by my Linux distribution?
- 44I cannot print using my Brother machine on a wired network (Windows/macOS)
- 45Update the Driver or Firmware for your Brother machine
- 46Control Printer Driver settings (only available for Windows)
- 47Media Type Mismatch or Media Mismatch
- 48What is the difference between the toner cartridge and the drum unit?
- 49Cannot Print ##
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".