FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed inside the Machine
- 3Install the Brother Mobile Connect application (for mobile device)
- 4I cannot print on a wireless (Wi-Fi) network (Windows)
- 5(Video) Paper is Jammed in the Manual Feed Slot
- 6Adjust color settings by using the custom setting in the printer driver (Windows only)
- 7No Paper Tray1/Tray2/MP Tray
- 8(Video) Paper is Jammed in the 2-sided Tray
- 9Wrong Toner Cartridge
- 10Correct the Color Printing
- 11Out of Memory
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13I cannot print on a wireless (Wi-Fi) network (Mac)
- 14How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 17Toner Low
- 18What driver package format is supported by my Linux distribution?
- 19Cannot print after a Windows 10 update (June 2020)
- 20Media Type Mismatch or Media Mismatch
- 21Delete print jobs from the print queue.
- 22Cannot Print ##
- 23No Toner
- 24(Video) Set up your Brother machine
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26The printer status is Offline or Paused.
- 27What is the default password for my Brother machine?
- 28I cannot print full-page photos or images using Email Print.
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30Cartridge Error
- 31Cooling Down
- 32What is the recommended paper?
- 33I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 34Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 35In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 36Add your Brother machine with AirPrint (macOS)
- 37To install the printer driver easily using a tool. (Linux)
- 38I cannot print using my Brother machine on a wired network (Windows/macOS)
- 39I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 40Enable the Brother machine's network interface.
- 41Discover the MAC address of the Brother network card
- 42Change the printer driver settings (Windows)
- 43Manual Feed
- 44Toner smears easily
- 45Drum !
- 46Uninstall the Brother Software and Drivers (Windows)
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49I get a TS error when trying to print on a wireless network.
- 50Reset the Drum Counter