FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Paper is Jammed in the Manual Feed Slot
- 5(Video) Paper is Jammed in the Paper Tray
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7The printer status is Offline or Paused.
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Install the Brother Mobile Connect application (for mobile device)
- 13(Video) Set up your Brother machine
- 14Adjust color settings by using the custom setting in the printer driver (Windows only)
- 15Toner Low
- 16What is the default password for my Brother machine?
- 17I cannot print using my Brother machine on a wired network (Windows/macOS)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Enable the Brother machine's network interface.
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21Toner Error
- 22I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 23Cannot Detect
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 25No Paper Tray1/Tray2/MP Tray
- 26The color of your printouts is not what you expected
- 27Cooling Down
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29What is the recommended paper?
- 30Add your Brother machine with AirPrint (macOS)
- 31I cannot print full-page photos or images using Email Print.
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33What driver package format is supported by my Linux distribution?
- 34Cannot print after a Windows 10 update (June 2020)
- 35Check the remaining ink or toner level (Linux)
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37Wrong Toner Cartridge
- 38I cannot print on a wireless (Wi-Fi) network (Windows)
- 39I cannot print on a wireless (Wi-Fi) network (Mac)
- 40How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 41Media Type Mismatch or Media Mismatch
- 42Protect your Brother machine against unauthorised access over the network
- 43Delete print jobs from the print queue.
- 44Discover the MAC address of the Brother network card
- 45Change the printer driver settings (Windows)
- 46Condensation
- 47Cannot Print ##
- 48Cartridge Error
- 49No Toner
- 50Correct the Color Printing