FAQs & Troubleshooting
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125 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Paper Tray
- 4The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6(Video) Paper is Jammed in the Manual Feed Slot
- 7(Video) Paper is Jammed inside the Machine
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 10No Paper T1
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12What is the recommended paper?
- 13(Video) Set up your Brother machine
- 14Open the Status Monitor (Windows)
- 15Adjust color settings by using the custom setting in the printer driver (Windows only)
- 16Color offset
- 17Toner Low
- 18Uninstall the Brother Software and Drivers (Windows)
- 19Add your Brother machine with AirPrint (macOS)
- 20Where can I download Brother iPrint&Scan application for Mac?
- 21My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 22I cannot print on a wireless (Wi-Fi) network (Windows)
- 23I cannot print on a wireless (Wi-Fi) network (Mac)
- 24My Brother machine could not be found over the network when I installed drivers on my computer.
- 25Open the Control Panel (For Windows)
- 26Toner scatter or toner stain
- 27Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 28Control Printer Driver settings (only available for Windows)
- 29Install the Brother Mobile Connect application (for mobile device)
- 30Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 31I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 32I cannot print full-page photos or images using Email Print.
- 33I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35Cannot print after a Windows 10 update (June 2020)
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38Wrong Toner Cartridge
- 39The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 40Reset the Drum Counter
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Toner Error
- 43Cannot Print ##
- 44I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 45The color of your printouts is not what you expected
- 46Out of Memory
- 47Where can I find my Brother machine's serial number?
- 48What is the default password for my Brother machine?
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)