FAQs & Troubleshooting
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173 Results
- 1(Video) Load paper
- 2Replace Drum
- 3(Video) Replace Toner
- 4Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 5I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 6Print both sides of paper or a booklet automatically
- 7My Brother machine could not be found over the network when I installed drivers on my PC.
- 8(Video) Set up your Brother machine
- 9Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Jam Rear
- 14Jam Tray (1)
- 15(Video) Connect the power cord
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 17How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19How to identify your Operating System (OS).
- 20Jam Inside (With Video Instructions)
- 21What can happen if the wrong paper is used in your machine.
- 22What is the recommended paper?
- 23Set up your Brother machine on a wireless network
- 24Cannot print after a Windows 10 update (June 2020)
- 25Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 26What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 29Turn the Toner Save Mode on or off.
- 30Add your Brother machine with AirPrint (macOS)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32What kind of envelopes and labels are recommended for printing?
- 33Enable the Brother machine's network interface.
- 34What is the difference between the toner cartridge and the drum unit?
- 35Print on envelopes, labels or thick paper from the Manual feed slot
- 36(Video) Unpack your Brother machine
- 37Load paper in the paper tray
- 38(Video) Load an Envelope (Manual Feed Slot)
- 39What is Brother iPrint&Scan?
- 40Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 41What is Toner Continue Mode?
- 42Can I print from or scan to Android™ Smartphone?
- 43Change the printer driver settings (Windows/macOS)
- 44I cannot find some options in the Print dialog box (macOS 11 or later)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48The printer status is Offline or Paused.
- 49Jam 2-sided
- 50I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)