FAQs & Troubleshooting
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167 Results
- 1The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2Print command (cupswrapper) (Linux)
- 3What driver package format is supported by my Linux distribution?
- 4Change the printer driver settings (Windows/macOS)
- 5Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 6What is a total paper input capacity of the HL-7000 series printers?
- 7I cannot print from my computer via USB.
- 8Print command (LPR) (Linux)
- 9When printing with monochrome laser printer, the print position shifts. (Linux)
- 10I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 11I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 12Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 13The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 16Printer does not recognize the HDD/Compact Flash.
- 17The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20The machine does not print anything.
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 24What is the protocol specification of the NC-4100h Type 2 print server?
- 25"JAM C" error appears on the LCD. What should I do?
- 26What can happen if the wrong paper is used in your machine.
- 27What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 28What is the BRAdmin Professional software used for?
- 29What is 'Secure Printing' and how do I use it? (for Macintosh users)
- 30What is 'Secure Printing' and how do I use it? (for Windows users)
- 31I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33How do I install additional memory?
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35How do I monitor the status of the printer?
- 36Printouts have a curl or wave.
- 37Printouts have wrinkles or creases.
- 38When trying to print from Mac OS® X the print queue is stopped.
- 39Cannot print after a Windows 10 update (June 2020)
- 40The printer status is Offline or Paused.
- 41How to setup the Printer RAMDISK.
- 42When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 43What is a "Generic PCL Driver"?
- 44What kind of paper can I use?
- 45When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 46The paper is skewed when it's printed.
- 47I cannot print from Mac OS X.
- 48I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Delete print jobs from the print queue.