FAQs & Troubleshooting
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228 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The printer status is Offline or Paused.
- 4Add your Brother machine with AirPrint (macOS)
- 5Print both sides of paper or a booklet automatically
- 6Jam Tray 1 or Jam Tray 2
- 7Jam MP Tray
- 8Replace Fuser
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10How to identify your Operating System (OS).
- 11Can I print from or scan to Android™ Smartphone?
- 12Jam Inside
- 13Replace Drum
- 14What is Brother iPrint&Scan?
- 15Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17No Paper
- 18Manual Feed
- 19What is the recommended paper?
- 20I cannot print using my Brother machine on a wireless network (Windows)
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23Can I print on transparencies e.g. for overhead projectors?
- 24Print a web page from iPrint&Scan when using an Android™ mobile device.
- 25What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 26Cover is Open
- 27Toner Low or Prepare New Toner Cartridge
- 28Print a Test Page.
- 29Printable area
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31Jam Duplex
- 32Jam Rear
- 33Replace Toner
- 34I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39The print speed is slow.
- 40Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 41Cartridge Error
- 42What is Infrastructure mode?
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44Check the firmware version.
- 45"Offline" appears on the Status Monitor.
- 46Printing/ Scanning with a mobile device
- 47Can I buy any MICR toner?
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49What driver package format is supported by my Linux distribution?
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)