FAQs & Troubleshooting
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228 Results
- 1Jam Tray 1 or Jam Tray 2
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Replace Toner
- 4Jam Rear
- 5Jam Inside
- 6Jam MP Tray
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Replace Laser
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Jam Duplex
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Can I print from or scan to Android™ Smartphone?
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 14The printer status is Offline or Paused.
- 15Replace Drum
- 16The print speed is slow.
- 17Enable the Brother machine's network interface.
- 18Fuser Error or Self-Diagnostic
- 19Replace PF Kit xx
- 20Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 21Cover is Open
- 22I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 23What is the recommended paper?
- 24Turn the Toner Save mode on or off
- 25Add your Brother machine with AirPrint (macOS)
- 26Protect your Brother machine against unauthorised access over the network
- 27What is Brother iPrint&Scan?
- 28Change the printer driver settings (Windows/macOS)
- 29What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 30The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 31I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 32Set up your Brother machine on a wireless network.
- 33Use the Universal Printer Driver for PCL
- 34Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 36Duplex Disabled
- 37Drum Stop
- 38Size Error DX
- 39Manual Feed
- 40I cannot connect to the print server using my web browser.
- 41What can happen if the wrong paper is used in your machine.
- 42Install the optional tray unit.
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44Can I print on transparencies e.g. for overhead projectors?
- 45I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47Cartridge Error
- 48No Toner
- 49Toner Low or Prepare New Toner Cartridge
- 50Size mismatch