FAQs & Troubleshooting
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228 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5What is Brother iPrint&Scan?
- 6Can I print from or scan to Android™ Smartphone?
- 7The printer status is Offline or Paused.
- 8Add your Brother machine with AirPrint (macOS)
- 9Jam MP Tray
- 10I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 11Replace Fuser
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 17Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 18Print a web page from iPrint&Scan when using an Android™ mobile device.
- 19Curled or wavy
- 20A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 21Jam Tray 1 or Jam Tray 2
- 22Replace Toner
- 23Turn the Toner Save mode on or off
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25The print speed is slow.
- 26Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 27Manual Feed
- 28What is the recommended paper?
- 29I cannot print using my Brother machine on a wireless network (Mac)
- 30Check the firmware version.
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 34Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 35Print both sides of paper or a booklet automatically
- 36I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 37Jam Duplex
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42What is AirPrint?
- 43How to identify your Operating System (OS).
- 44Toner Low or Prepare New Toner Cartridge
- 45White lines down the page
- 46What is the BRAdmin Professional software used for?
- 47Disable the APIPA protocol.
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)