FAQs & Troubleshooting
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213 Results
- 1The printer status is Offline or Paused.
- 2Jam Inside
- 3What is Brother iPrint&Scan?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Can I print from or scan to Android™ Smartphone?
- 6Jam Rear
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Jam Duplex
- 9Jam Tray 1 or Jam Tray 2
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Jam MP Tray
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Replace Drum
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Replace Laser
- 18Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 19Replace Toner
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21Replace PF Kit xx
- 22Replace Fuser
- 23Cannot print after a Windows 10 update (June 2020)
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Drum Error (Drum!)
- 28Can I print on transparencies e.g. for overhead projectors?
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Size Error DX
- 31Can I print from DOS applications?
- 32Turn the Toner Save mode on or off
- 33Add your Brother machine with AirPrint (macOS)
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37Fuser Error or Self-Diagnostic
- 38Print both sides of paper or a booklet automatically
- 39Cover is Open
- 40Drum End Soon
- 41Printable area
- 42I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 43Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 44Drum Stop
- 45Curled
- 46How can I change the printer settings?
- 47What is the recommended paper?
- 48Print on labels and envelopes from the MP tray.
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50What driver package format is supported by my Linux distribution?