FAQs & Troubleshooting
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159 Results
- 1The printer status is Offline or Paused.
- 2No Paper
- 3Jam Rear
- 4The print speed is slow.
- 5Print both sides of paper or a booklet automatically
- 6What kind of paper can I use?
- 7Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 8Turn the Toner Save mode on or off
- 9Clean the drum unit
- 10Change the printer driver settings (Windows/macOS)
- 11Cartridge Error
- 12Replace PF Kit xx
- 13TONER LOW
- 14Drum Error (Drum!)
- 15Drum End Soon
- 16Jam MP Tray
- 17Curled or wavy
- 18Service Call
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20What is the recommended paper?
- 21Replace Toner
- 22Clear paper jams.
- 23Faint
- 24Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 25"Offline" appears on the Status Monitor.
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Reduce printing noise.
- 28Can I use AirPrint with my Brother machine?
- 29How to identify your Operating System (OS).
- 30Duplex Disabled
- 31Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 32Curled
- 33In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 34Clean the corona wire
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 37Printable area
- 38Install the optional tray unit.
- 39Smudges on printed pages (Poor fixing)
- 40When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 41Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 42Jam Duplex
- 43Jam Inside
- 44Jam Tray 1 or Jam Tray 2
- 45What do the LED indications mean?
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 48I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 49Windows 10 Support Information
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.