FAQs & Troubleshooting
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135 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I use AirPrint with my Brother machine?
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 5I cannot find some option in the Printing preferences. (For Windows)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7What is a "Generic PCL Driver"?
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9What are the expected yields of the consumables?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Delete print jobs from the print queue.
- 12How to identify your Operating System (OS).
- 13The paper is skewed when it's printed.
- 14The printer prints unexpectedly or it prints garbage.
- 15What is the recommended paper?
- 16Can I print from or scan to Android™ Smartphone?
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 18What is the printable area per page?
- 19How do I install additional memory?
- 20Print on labels and envelopes from the MP tray.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22What driver package format is supported by my Linux distribution?
- 23Change the printer driver settings (Windows/macOS)
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25The printer status is Offline or Paused.
- 26Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 27Printouts have a curl or wave.
- 28What can happen if the wrong paper is used in your machine.
- 29"Offline" appears on the Status Monitor.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 34Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 35What kind of paper can I use?
- 36How do I clear Jam Rear/ Duplex?
- 37Can I print from DOS applications?
- 38How do I install the Optional Tray Unit?
- 39Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41How do I clean the paper pick-up roller?
- 42How can I change the printer settings?
- 43What kind of memory can I use?
- 44Printouts (envelopes) have creases.
- 45I want to print using CUPS while keeping SELinux enabled. (Linux)
- 46Open the Status Monitor
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48Supported models of Universal Printer Driver for PCL
- 49How do I print a Test page?
- 50Uninstall the drivers. (Mac OS X 10.5)