FAQs & Troubleshooting
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124 Results
- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Can I print from or scan to Android™ Smartphone?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6What is the printable area per page?
- 7Change the printer driver settings (Windows/macOS)
- 8Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 9Printouts (envelopes) have creases.
- 10Delete print jobs from the print queue.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12How do I install the Optional Tray Unit?
- 13Print on both sides of the paper.
- 14Can I print from DOS applications?
- 15What can happen if the wrong paper is used in your machine.
- 16Cannot print after a Windows 10 update (June 2020)
- 17The printer status is Offline or Paused.
- 18The printer prints unexpectedly or it prints garbage.
- 19The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 20Printouts have a curl or wave.
- 21How do I install additional memory?
- 22How to identify your Operating System (OS).
- 23What kind of memory can I use?
- 24Printouts have wrinkles or creases.
- 25White lines appears down the page.
- 26The printed letters are slanted, positioned incorrectly.
- 27To install the printer driver easily using a tool. (Linux)
- 28How do I print a list of the internal fonts?
- 29Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33The paper is skewed when it's printed.
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 35The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 36What is a "Generic PCL Driver"?
- 37Printouts have toner specks.
- 38What kind of paper can I use?
- 39Vertical black lines appear on the printout.
- 40Windows 10 Support Information
- 41Lines appears across the page.
- 42The image is ghosted.
- 43When printing with monochrome laser printer, the print position shifts. (Linux)
- 44Windows 7 Support Information
- 45When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 46Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48White spots appear in areas of dense black printing.
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50I want to print using CUPS while keeping SELinux enabled. (Linux)