FAQs & Troubleshooting
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228 Results
- 1Adjust color settings by using the custom setting in the printer driver
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Carry out calibration to improve the color density
- 5Turn the Toner Save Mode on or off.
- 6Replace PF Kit xx
- 7The printer status is Offline or Paused.
- 8Replace Belt
- 9Replace Drum
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13What is Brother iPrint&Scan?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 16Jam Duplex
- 17Jam Tray 1 / Jam Tray 2
- 18Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21How to identify your Operating System (OS).
- 22Small Paper
- 23I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 24No Waste Toner
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 26Reset the network settings to the factory default
- 27Install the optional lower tray
- 28Can I print from or scan to Android™ Smartphone?
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30Replace Laser
- 31I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 32Uninstall the drivers. (Mac OS X 10.5)
- 33Jam Inside
- 34Jam MP Tray
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 41Is my Brother machine compatible with Windows Vista?
- 42The color of your printouts is not what you expected
- 43What is the recommended paper?
- 44Load paper in the paper tray
- 45Cannot print after a Windows 10 update (June 2020)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47I cannot print using my Brother machine on a wireless network (Windows)
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 49Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?