FAQs & Troubleshooting
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206 Results
- 1Load paper in the paper tray
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Replace Drum
- 4Replace Toner
- 5Replace Belt
- 6Jam Rear
- 7What is Brother iPrint&Scan?
- 8Replace Laser
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Replace WT Box
- 11Jam Duplex
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Replace Fuser
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Jam Inside
- 18Jam MP Tray
- 19Turn the Toner Save Mode on or off.
- 20Replace PF Kit xx
- 21The printer status is Offline or Paused.
- 22Jam Tray 1 / Jam Tray 2
- 23What is the recommended paper?
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Adjust color settings by using the custom setting in the printer driver
- 27Install extra memory
- 28Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 29What driver package format is supported by my Linux distribution?
- 30Change the printer driver settings (Windows/macOS)
- 31I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33Delete print jobs from the print queue.
- 34Can I print from or scan to Android™ Smartphone?
- 35Tray 2 Error
- 36I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39Envelope creases
- 40Install the optional lower tray
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43Small Paper
- 44Registration or Registration failed.
- 45No Drum Unit
- 46No Toner
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 48Carry out calibration to improve the color density
- 49Toner Low
- 50What kind of memory can I use?