FAQs & Troubleshooting
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197 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Adjust color settings by using the custom setting in the printer driver
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8How to identify your Operating System (OS).
- 9Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 10Cannot print after a Windows 10 update (June 2020)
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13Replace the drum unit.
- 14What can happen if the wrong paper is used in your machine.
- 15I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 16The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 17Can I print from or scan to Android™ Smartphone?
- 18How do I improve the color density? (Print Calibration)
- 19What kind of paper can I use?
- 20"JAM INSIDE" error appears on the LCD. What should I do?
- 21"JAM MP TRAY" error appears on the LCD. What should I do?
- 22Can I print from DOS applications?
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24What driver package format is supported by my Linux distribution?
- 25Delete print jobs from the print queue.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 28I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 29I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 30Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 31The printer prints unexpectedly or it prints garbage.
- 32"JAM DUPLEX" error appears on the LCD. What should I do?
- 33"JAM REAR" error appears on the LCD. What should I do?
- 34What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 35My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 36I cannot install the driver when using the Driver Install Tool. (Linux)
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Can I use AirPrint with my Brother machine?
- 41I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 42I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 43I cannot print from my computer via USB.
- 44Change the printer driver settings (Windows/macOS)
- 45I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 46Is my Brother machine compatible with Windows Vista?
- 47Uneven density appears periodically in the horizontal direction.
- 48How do I replace the Waste toner box?
- 49"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 50Printouts have a curl or wave.