FAQs & Troubleshooting
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169 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Delete print jobs from the print queue.
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 7Replace the drum unit.
- 8How to identify your Operating System (OS).
- 9What kind of paper can I use?
- 10Printouts have a curl or wave.
- 11Cannot print after a Windows 10 update (June 2020)
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14Adjust color settings by using the custom setting in the printer driver
- 15How do I improve the color density? (Print Calibration)
- 16How do I install additional memory?
- 17What driver package format is supported by my Linux distribution?
- 18I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 21"JAM REAR" error appears on the LCD. What should I do?
- 22Print on both sides of the paper.
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24Can I use AirPrint with my Brother machine?
- 25I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 26When I print directly from the USB flash drive only an error page prints. What can I do?
- 27The color of printouts are not what I expected.
- 28The printer prints unexpectedly or it prints garbage.
- 29"JAM INSIDE" error appears on the LCD. What should I do?
- 30What can happen if the wrong paper is used in your machine.
- 31Replace the toner cartridge
- 32My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Protect your Brother machine against unauthorised access over the network
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38Change the printer driver settings (Windows/macOS)
- 39When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 40How do I replace the Belt Unit?
- 41"JAM MP TRAY" error appears on the LCD. What should I do?
- 42Printouts have wrinkles.
- 43I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 44"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 45White streaks or bands down the page.
- 46Uninstall the printer drivers (For Windows)
- 47"Offline" appears on the Status Monitor.
- 48I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 49The paper is skewed when it's printed.
- 50Create or view a XML Paper Specification document