FAQs & Troubleshooting
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181 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 3Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot (video instructions available)
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Jam Inside
- 7I cannot print using my Brother machine on a wireless network (Mac)
- 8Enable the Brother machine's network interface.
- 9Jam Tray 1
- 10What is Brother iPrint&Scan?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Replace Toner
- 13Reset the print server to the default factory settings.
- 14Print the Network Configuration List
- 15Load paper in the paper tray
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Jam 2-sided
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20Change the printer driver settings (Windows/macOS)
- 21I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expect.
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24Can I print from or scan to Android™ Smartphone?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Adjust color settings by using the custom setting in the printer driver
- 27The printer status is Offline or Paused.
- 28I cannot print using my Brother machine on a wireless network (Windows)
- 29How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31Discover the MAC address of the Brother network card
- 32Curled or wavy
- 33Disable the APIPA protocol.
- 34Jam Manual Feed
- 35Jam Rear
- 36What driver package format is supported by my Linux distribution?
- 37Cannot print after a Windows 10 update (June 2020)
- 38Wireless setup is requesting a WPS PIN to complete the setup
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40Toner Error
- 41WT Box End Soon
- 422-sided Disabled
- 43I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45What can happen if the wrong paper is used in your machine.
- 46What is the recommended paper?
- 47My Brother machine has no power.
- 48I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 49Set up your Brother machine on a wireless network.
- 50I cannot save a file downloaded from the Brother support website (For Windows)