FAQs & Troubleshooting
![]() |
Popular |
162 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Turn the Toner Save Mode on or off.
- 3The printer status is Offline or Paused.
- 4Print a Test page
- 5Print on plain paper or bond paper from the Manual feed slot
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8The color of printouts are not what I expected.
- 9Adjust color settings by using the custom setting in the printer driver
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Jam Rear
- 14Jam Tray 1
- 15What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17How to identify your Operating System (OS).
- 18The paper is skewed when it's printed.
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 20What kind of memory can I use?
- 21Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 22Clean the corona wire
- 23Delete print jobs from the print queue.
- 24Can I print from or scan to Android™ Smartphone?
- 25I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28What is the BRAdmin Professional software used for?
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33Change the printer driver settings (Windows/macOS)
- 34No Belt Unit
- 35I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 36No Paper
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38Drum Error (Drum!)
- 39Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 40What kind of paper can I use?
- 41Jam Inside
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43What is the printable area per page?
- 44What is the recommended paper?
- 45Check the IP addresses of your PC and the Brother machine
- 46I'm having a problem with the print quality. How can I resolve it?
- 47The toner does not fix to paper well. How do I improve the toner fixing? (poor fixing)
- 48Protect your Brother machine against unauthorised access over the network
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50Can I use AirPrint with my Brother machine?