FAQs & Troubleshooting
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162 Results
- 1Turn the Toner Save Mode on or off.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Print on plain paper or bond paper from the Manual feed slot
- 4Adjust color settings by using the custom setting in the printer driver
- 5Change the printer driver settings (Windows/macOS)
- 6I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 7Belt End Soon
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9The printer status is Offline or Paused.
- 10WT Box End Soon
- 11Delete print jobs from the print queue.
- 12Jam Tray 1
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14Cannot print after a Windows 10 update (June 2020)
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Can I print from or scan to Android™ Smartphone?
- 17The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 18The printer prints unexpectedly or it prints garbage data.
- 19Jam Rear
- 20Jam Inside
- 21What can happen if the wrong paper is used in your machine.
- 22What is the printable area per page?
- 23What is the recommended paper?
- 24Print a Test page
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28No Belt Unit
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30What kind of paper can I use?
- 31Check the IP addresses of your PC and the Brother machine
- 32I'm having a problem with the print quality. How can I resolve it?
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34What driver package format is supported by my Linux distribution?
- 35I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37The paper is skewed when it's printed.
- 38I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 39No Paper
- 40Carry out calibration to improve the color density
- 41Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 42Drum Error (Drum!)
- 43What kind of memory can I use?
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45Reset the network settings to the factory default
- 46Install extra memory
- 47My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 48I cannot print from my computer via USB.
- 49I cannot print from my computer via network. (For Macintosh)
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)