FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3The printer status is Offline or Paused.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 7Change the printer driver settings (Windows/macOS)
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 10The printer prints unexpectedly or it prints garbage.
- 11Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13What is the recommended paper?
- 14Use the Universal Printer Driver for PCL
- 15How to identify your Operating System (OS).
- 16What kind of paper can I use?
- 17What can happen if the wrong paper is used in your machine.
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19How can I activate/deactivate the Toner Save Mode?
- 20Delete print jobs from the print queue.
- 21I am using Windows. When I print a document, the printed page is blank. What should I do?
- 22How can I change the printer settings?
- 23Printouts have a curl or wave.
- 24Printouts have wrinkles or creases.
- 25Print on both sides of the paper.
- 26The printed letters are slanted, positioned incorrectly.
- 27White spots appear in areas of dense black printing.
- 28Verify the Brother machine connected to the Wired Network (For Windows)
- 29What driver package format is supported by my Linux distribution?
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 32Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 33Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 34White lines appears down the page.
- 35Output sheets are completely black.
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37Print a list of the internal fonts.
- 38Printouts have toner specks.
- 39Black toner marks appear across the page.
- 40White Spots on black text and graphics at 75 mm (2.95 in.) intervals and Black Spots at 75 mm (2.95 in.) intervals.
- 41White lines appear across the page.
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Can I print from or scan to Android™ Smartphone?
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 47In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 48What do the LED indications mean?
- 49What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 50What is the printable area per page?