FAQs & Troubleshooting
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165 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The printer status is Offline or Paused.
- 4The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 7What is the recommended paper?
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Change the printer driver settings (Windows/macOS)
- 10Printouts have a curl or wave.
- 11Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 12What can happen if the wrong paper is used in your machine.
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 17How to identify your Operating System (OS).
- 18The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 19Printouts have wrinkles or creases.
- 20What driver package format is supported by my Linux distribution?
- 21Protect your Brother machine against unauthorised access over the network
- 22I am using Windows. When I print a document, the printed page is blank. What should I do?
- 23Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 24What kind of paper can I use?
- 25The printed letters are slanted, positioned incorrectly.
- 26Delete print jobs from the print queue.
- 27The paper is skewed when it's printed.
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Use the Universal Printer Driver for PCL
- 31Can I print from or scan to Android™ Smartphone?
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34How can I activate/deactivate the Toner Save Mode?
- 35Vertical black lines appear on the printout or printed pages have toner stains down the page.
- 36Cannot print after a Windows 10 update (June 2020)
- 37Can I use AirPrint with my Brother machine?
- 38I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 39Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 40The printer prints unexpectedly or it prints garbage.
- 41How can I change the printer settings?
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 48Can I print from DOS applications?
- 49What is the printable area per page?
- 50Uninstall the drivers. (Mac OS X 10.5)