FAQs & Troubleshooting
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165 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6I cannot find some option in the Printing preferences. (For Windows)
- 7The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The paper is skewed when it's printed.
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 13What is the BRAdmin Professional software used for?
- 14What driver package format is supported by my Linux distribution?
- 15Change the printer driver settings (Windows/macOS)
- 16Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18Can I print from DOS applications?
- 19What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22Can I use AirPrint with my Brother machine?
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 24I am using Windows. When I print a document, the printed page is blank. What should I do?
- 25"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 26Printouts have a curl or wave.
- 27I am using Windows Vista 64 bit. I cannot print from the printer in a network-shared environment. What can I do?
- 28Cannot print after a Windows 10 update (June 2020)
- 29Protect your Brother machine against unauthorised access over the network
- 30Delete print jobs from the print queue.
- 31How to identify your Operating System (OS).
- 32How can I change the printer settings?
- 33What kind of paper can I use?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35Print on both sides of the paper.
- 36I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 38The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 39What is the default node name of the Brother Print Server?
- 40What is a "Generic PCL Driver"?
- 41What is the printable area per page?
- 42The printed letters are slanted, positioned incorrectly.
- 43"Offline" appears on the Status Monitor.
- 44Discover the MAC address of the Brother network card
- 45I cannot print from the printer in a network-shared environment when using Windows XP SP2 32 bit or Windows Vista 32 bit. What can I do?
- 46I cannot print over a network using the XML Paper Specification Printer Driver.
- 47My Brother machine misfeeds paper.
- 48I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 49Print command (cupswrapper) (Linux)
- 50Pre-Required Procedures (Linux)