FAQs & Troubleshooting
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143 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3How to identify your Operating System (OS).
- 4JAM INSIDE
- 5Delete print jobs from the print queue.
- 6Envelope creases
- 7What kind of paper can I use?
- 8REPLACE DRUM
- 9REPLACE TONER
- 10Turn the Toner Save Mode on or off.
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 13FRONT COVER OPEN or FUSER COVER OPEN
- 14PRINT OVERRUN
- 15DRUM END SOON
- 16JAM REAR
- 17JAM TRAY 1
- 18Curl or wavy
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 21What is Toner Continue Mode?
- 22I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 23NO PAPER T1
- 24Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 25Can I print from DOS applications? What printer driver emulation can be used?
- 26"Offline" appears on the Status Monitor.
- 27Open the Control Panel (For Windows)
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 29Can I print from or scan to Android™ Smartphone?
- 30FUSER ERROR
- 31DRUM STOP
- 32MANUAL FEED
- 33Wrinkles or creases
- 34What is the printable area per page?
- 35I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 36Open the Status Monitor
- 37I cannot print from my computer via USB.
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Can I use AirPrint with my Brother machine?
- 41Change the printer driver settings (Windows/macOS)
- 42CARTRIDGE ERROR
- 43Reprint the last print job. (For Windows users only)
- 44White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 45SERVICE CALL
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47What is the recommended paper?
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49Pre-Required Procedures (Linux)
- 50How do I print a Test page?