FAQs & Troubleshooting
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131 Results
- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6Does NC-2200w work with Windows Vista?
- 7The printer status is Offline or Paused.
- 8When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 9Printouts have a curl or wave.
- 10The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 11The printer prints unexpectedly or it prints garbage.
- 12What can happen if the wrong paper is used in your machine.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Delete print jobs from the print queue.
- 15Can I print from or scan to Android™ Smartphone?
- 16The paper is skewed when it's printed.
- 17Printouts have wrinkles or creases.
- 18Cannot print after a Windows 10 update (June 2020)
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Change the printer driver settings (Windows/macOS)
- 21The printed letters are slanted, positioned incorrectly.
- 22The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 23The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 24When I print, marks or stains appears on the left, right or both sides of the page. The mark consistently repeats vertically down the printed page. What is the cause of this problem? How can I fix this problem?
- 25What printer driver emulation can be used with the HL-2040/2045 ? Can the HL-2040/2045 be used with a DOS application?
- 26What is the recommended paper?
- 27I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 28I cannot print from my computer via USB.
- 29How can I change the printer settings?
- 30When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 31What is the Network Shared printing?
- 32Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 33What do the LED indications mean?
- 34What driver package format is supported by my Linux distribution?
- 35White lines appears down the page.
- 36Printouts are with gray background.
- 37What is the printable area per page?
- 38Replace the drum unit.
- 39Print on both sides of the paper.
- 40Output sheets are completely black.
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42How to identify your Operating System (OS).
- 43The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 46Print a Printer Settings page.
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48What kind of paper can I use?
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50Printouts are faint.