FAQs & Troubleshooting
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128 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 6Cannot print after a Windows 10 update (June 2020)
- 7Does NC-2200w work with Windows Vista?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10The printer status is Offline or Paused.
- 11The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 12How can I activate/deactivate the Toner Save Mode?
- 13The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 14The paper is skewed when it's printed.
- 15How can I change the printer settings?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Change the printer driver settings (Windows/macOS)
- 18"No response" error message appears, when updating the firmware. What should I do?
- 19When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 20Delete print jobs from the print queue.
- 21Can I print from or scan to Android™ Smartphone?
- 22I cannot print from my computer via USB.
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24How to identify your Operating System (OS).
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 27Printouts have wrinkles or creases.
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29I cannot print from my computer via network. (For Macintosh)
- 30The printer prints unexpectedly or it prints garbage.
- 31When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 32The printed letters are slanted, positioned incorrectly.
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 35What driver package format is supported by my Linux distribution?
- 36I cannot print from my computer via network. (For Windows)
- 37What kind of paper can I use?
- 38What is the recommended paper?
- 39How do I print envelopes from the manual feed slot in Windows® applications?
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41What do the LED indications mean?
- 42I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 43I want to print using CUPS while keeping SELinux enabled. (Linux)
- 44Windows 10 Support Information
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 47How do I print envelopes from the manual feed slot using WordPerfect® 9, 10 or 11 for Windows®?
- 48In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 49Replace the drum unit.
- 50What can happen if the wrong paper is used in your machine.