FAQs & Troubleshooting
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142 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How to use the Flat brim cap frame (PRCF5/PRCF5AP) [Video instructions]
- 3How to Embroider on Cap. [Video instructions]
- 4How to use the Clamp frame (PRCLPM1 / PRCLP100B / PRCLPM1AP) [Video instructions]
- 5How to use the Round frame (PRPRFK1) [Video instructions]
- 6How to use the Sleeve frame (PRHSL200 / PRHSL200AP) [Video instructions]
- 7How to set up the cap frame driver. [Video instructions]
- 8How to Embroider on Shoes. [Video instructions]
- 9How to use the Compact frame (PRHCK1 / PRSFK1 / PRHCK1AP) [Video instructions]
- 10How to use the magnetic sash frame (PRMS360 / PRMS360AP) [Video instructions]
- 11How to set up the cap frame. [Video instructions]
- 12How to Embroider on Clothes. [Video instructions]
- 13Maintenance (Clean the hook) [ Video ]
- 14There is looseness in the mounting jig when the fabric is placed in the cap frame/cylinder frame.
- 15How to use the the versatile magnetic frame [Video instructions]
- 16Maintenance (Oiling the machine) [ Video ]
- 17How to Embroider on Bag. [Video instructions]
- 18Maintenance (Cleaning the bobbin case) [ Video ]
- 19How to Embroider on Pet Collar. [Video instructions]
- 20Maintenance (Cleaning around the needle plate) [ Video ]
- 21How to use the Tubular frame table (PRTT1 / PRTT1AP) [Video instructions]
- 22How to assemble the Dedicated Stand. (Optional accessory : PRNSTD) [Video instructions]
- 23Loops appear on the surface of the fabric when embroidering.
- 24Maintenance (Cleaning the thread paths of the upper threads) [ Video ]
- 25Data cannot be saved to the machine
- 26"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 27List of Error Messages for Artspira app (Mxxxxxxx/Exxxxx)
- 28Introducing Brother My Stitch Monitor application
- 29Data cannot be saved to a USB flash drive
- 30Introducing the Brother Artspira application
- 31"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 32"Preventive maintenance is recommended" message appears on the LCD. What does it mean?
- 33The monitoring app on the smart device receives the notification items I do not need.
- 34The App shows the message "No Supported Machines Found".
- 35"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 36Maintenance (Oiling the machine)
- 37Maintenance (Clean the hook)
- 38I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 39M5613201 appears on the Artspira app screen.
- 40How do I adjust the tension of the upper thread ?
- 41M5612301 appears on the Artspira app screen.
- 42The pattern transferred from the Artspira app does not appear on the screen of the machine
- 43Data cannot be transferred even though the machine number has been input. (M5622201)
- 44How to link accounts
- 45"The wireless setting is not activated." message appears on the LCD. What does it mean?
- 46The App shows the message "Settings screen".
- 47"Cannot recognize the data for the selected pattern. The data may be corrupted. Please turn off the power and turn on again." message appears on the LCD. What does it mean?
- 48How do I wind the bobbin?
- 49How do I install the bobbin wound with thread?
- 50How to stop "Send usage information to help improve Brother products and services"