FAQs & Troubleshooting
![]() |
Popular |
149 Results
- 1How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 2The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 3Using the embroidery needle plate cover
- 4How to embroider an appliqué pattern [Video instructions]
- 5The pattern transferred from the Artspira app does not appear on the screen of the machine
- 6What file format can I use when transferring images from MyDesignSnap to the machine? [for iPhone and iPad]
- 7The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 8How do I hoop the fabric in the embroidery frame?
- 9How do I Play the Tutorial Video?
- 10How do I change the font type in the embroidery pattern?
- 11M2513631 appears on the Artspira app screen.
- 12The App shows the message "No Supported Machines Found".
- 13"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 14Tutorial videos on how to use the machine [Video instructions]
- 15How do I Play the MPEG-4 (MP4) Videos?
- 16How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 17"The machine is still trying to connect to your wireless network." message appears on the LCD. What does it mean?
- 18Introducing Brother My Stitch Monitor application
- 19Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 20"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 21How do I save the embroidery patterns in the machine’s memory?
- 22Introducing the Brother Artspira application
- 23How to use the Multi-purpose Screwdriver.
- 24Data cannot be saved to a USB flash drive
- 25List of Error messages for My Design Snap
- 26The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 27The App shows the message "Embroidery positioning sticker not found".
- 28Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 29The App shows the message "The calibration sheet cannot be detected."
- 30Loops appear on the surface of the fabric when embroidering
- 31Stitches are skipped
- 32How do I adjust thread tension for embroidering?
- 33How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 34How do I retrieve the embroidery pattern from the machine’s memory?
- 35"This file cannot be used." message appears on the LCD. What does it mean?
- 36"OK to delete the selected picture?" message appears on the LCD. What does it mean?
- 37How do I thread my machine ?
- 38"OK to separate the combined border pattern?" message appears on the LCD. What does it mean?
- 39How do I clean the race?
- 40After selecting data, "Downloading" is displayed and the screen does not change to the next screen
- 41M3124301 appears on the Artspira app screen.
- 42"Attach the embroidery frame." message appears on the LCD. What does it mean?
- 43M5613201 appears on the Artspira app screen.
- 44M5612301 appears on the Artspira app screen.
- 45Data cannot be saved to the machine
- 46Data cannot be transferred even though the machine number has been input. (M5622201)
- 47How to unsubscribe from Artspira
- 48How to connect your machine and transfer data to Artspira
- 49M4210001 appears on the Artspira app screen.
- 50What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]