FAQs & Troubleshooting
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149 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How to use the Multi-purpose Screwdriver.
- 3Using the embroidery needle plate cover
- 4How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 5The App shows the message "No Supported Machines Found".
- 6How do I Play the MPEG-4 (MP4) Videos?
- 7How do I Play the Tutorial Video?
- 8How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 9How to embroider an appliqué pattern [Video instructions]
- 10How to Use the Thread Trimming Function. (Jump Stitch Trim)
- 11About the threads and the bobbin case when embroidering
- 12How do I clean the race?
- 13Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 14How do I get a lens calibration sheet?
- 15The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 16How do I adjust thread tension for embroidering?
- 17How do I hoop the fabric in the embroidery frame?
- 18How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 19Where do I put the oil in my machine?
- 20M2513631 appears on the Artspira app screen.
- 21List of Error Messages for Artspira app (M#######/E#####)
- 22Introducing Brother My Design Snap application
- 23The App shows the message "Embroidery positioning sticker not found".
- 24Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 25The App shows the message "The sheet could not be detected. Make sure that the sheet and mobile device are level."
- 26The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 27"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 28Bobbin thread does not wind neatly on the bobbin.
- 29Stitches are skipped
- 30How do I save the embroidery patterns in the machine’s memory?
- 31M5612301 appears on the Artspira app screen.
- 32Data cannot be saved to a USB flash drive
- 33Data cannot be saved to the machine
- 34The pattern transferred from the Artspira app does not appear on the screen of the machine
- 35How to connect your machine and transfer data to Artspira
- 36What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]
- 37Introducing Brother My Stitch Monitor application
- 38List of Error messages for My Design Snap
- 39The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 40The App shows the message "Connection to the machine failed. Please reestablish the connection between the device and the machine."
- 41The App shows the message "Machine cannot accept the additional image. Please proceed to embroidery screen then select OK to the message ... mobile app. Update?"
- 42Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 43The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 44"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 45How do I save an embroidery pattern to a USB flash drive?
- 46Loops appear on the surface of the fabric when embroidering
- 47Embroidery unit does not operate.
- 48The needle contacts the needle plate.
- 49Embroidery pattern does not sew out correctly.
- 50How do I retrieve the embroidery pattern from the machine’s memory?