FAQs & Troubleshooting
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170 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 3How can I improve poor print quality ?
- 4Can I print from or scan to Android™ Smartphone?
- 5How do I load legal size paper in the paper tray?
- 6How do I clean the scanner glass?
- 7Document Jam
- 8Why doesn't the machine answer when receiving a call?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12My Brother machine misfeeds paper.
- 13When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 14How do I clean white or black spots on printed documents?
- 15The printer status is Offline or Paused.
- 16My FAX/MFC will not Dial. Why?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Delete print jobs from the print queue.
- 19Change the printer driver settings (Windows/macOS)
- 20The paper is skewed when it's printed.
- 21Can I reduce the size of a received fax on this machine?
- 22What can happen if the wrong paper is used in your machine.
- 23When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 24Cannot print after a Windows 10 update (June 2020)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26How to identify your Operating System (OS).
- 27When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 28What are the recommended specifications for the paper I should use on my product?
- 29"Paper Jam Rear" error appears on the LCD. What should I do?
- 30"Paper Jam Tray" error appears on the LCD. What should I do?
- 31Printing on thick paper or transparencies.
- 32Configure and use PC-FAX (CUPS) (Linux)
- 33Why doesn't my Brother machine have a dial tone?
- 34Pre-Required Procedures (Linux)
- 35Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 38I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 39When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 40Can I confirm that the FAX was sent correctly?
- 41I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43Set the Brother machine to prevent public access to certain features.
- 44I cannot print from my computer via USB.
- 45Windows 7 Support Information
- 46How do I clean the laser scanner window?
- 47I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 48Where is the full User's Guide? I can't find enough information in the paper manual.
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50The downloaded driver's name is different from my machine's name. (Linux)