FAQs & Troubleshooting
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171 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 3How do I load legal size paper in the paper tray?
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5Uninstall the drivers. (Mac OS X 10.5)
- 6What is the "Station ID" and how do I set it?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8What driver package format is supported by my Linux distribution?
- 9Delete print jobs from the print queue.
- 10Can I print from or scan to Android™ Smartphone?
- 11The printer status is Offline or Paused.
- 12My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 13Verify if the Brother machine has a dial tone
- 14Can I set my Brother machine to forward the faxes I receive to another location?
- 15How can I improve poor print quality ?
- 16Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 17I can receive a fax, but cannot receive a telephone call.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Pre-Required Procedures (Linux)
- 20Check the firmware version.
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Change the printer driver settings (Windows/macOS)
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26The paper is skewed when it's printed.
- 27I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 28"Paper Jam Inside" error appears on the LCD. What should I do?
- 29"Paper Jam Tray" error appears on the LCD. What should I do?
- 30Document Jam
- 31I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 32Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 33When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 34My FAX/MFC will not Dial. Why?
- 35Replace the drum unit.
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40I cannot print from my computer via USB.
- 41Why doesn't my Brother machine have a dial tone?
- 42I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 43In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 44How do I clean white or black spots on printed documents?
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46How do I clear the "Awaiting Redial" message?
- 47What does "COMM.ERROR" on the LCD display mean?
- 48Configure and use PC-FAX (CUPS) (Linux)
- 49Print command (cupswrapper) (Linux)
- 50I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)