FAQs & Troubleshooting
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Latest |
74 Results
- 119/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 216/11/2022I am experiencing problems sending a fax, what can I do?
- 315/02/2022Replace the drum unit.
- 419/01/2021ControlCenter3 displays a blank screen at startup (Windows)
- 520/11/2018Delete the faxes stored in my Brother machine's memory.
- 617/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 725/03/2016What is the difference between the toner cartridge and the drum unit?
- 825/03/2016Can I print from or scan to Android™ Smartphone?
- 925/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 1024/03/2016Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 1123/03/2016What can happen if the wrong paper is used in your machine.
- 1217/12/2014Change the quality of the faxes I send (Fax Resolution).
- 1317/12/2014Set the Brother machine to prevent public access to certain features.
- 1415/12/2014How can I prevent public users from changing the settings of my Brother machine?
- 1519/09/2014Why doesn't my Brother machine have a dial tone?
- 1629/01/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 1727/01/2014How do I set up a group for broadcasting faxes?
- 1827/01/2014"Paper Jam Inside" error appears on the LCD. What should I do?
- 1927/01/2014"Paper Jam Rear" error appears on the LCD. What should I do?
- 2027/01/2014"Paper Jam Tray" error appears on the LCD. What should I do?
- 2127/01/2014When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 2220/01/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 2317/05/2013The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 2415/05/2013How do I set up an answering machine (TAD) to work on the same line as my Brother machine?
- 2515/05/2013How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 2615/05/2013How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 2715/05/2013How do I clean white or black spots on printed documents?
- 2814/05/2013How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 2914/05/2013"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 3010/05/2013Why doesn't the machine answer when receiving a call?
- 3110/05/2013My FAX/MFC will not Dial. Why?
- 3209/05/2013What is the "Station ID" and how do I set it?
- 3309/05/2013How do I clear vertical lines or streaks that appear in the copies I made?
- 3425/04/2013Verify if the Brother machine has a dial tone
- 3525/04/2013How do I clear the "Awaiting Redial" message?
- 3627/03/2013I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 3728/01/2013The keys on the control panel do not respond.
- 3830/07/2012When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 3929/06/2012My Brother machine has no power.
- 4029/06/2012Document Jam
- 4129/06/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 4214/05/2012Print a report that will show a listing of faxes I sent and received
- 4320/03/2012I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 4420/03/2012Change Drum Soon
- 4519/03/2012Replace the toner cartridge
- 4631/01/2012Send a fax
- 4717/11/2011How can I program my Brother machine's electronic cover page?
- 4826/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 4928/03/2011Can I set my Brother machine to forward the faxes I receive to another location?
- 5015/02/2011Do I need a telephone line to send and receive faxes with my Brother machine?