FAQs & Troubleshooting
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112 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot print using a HSe cassette.
- 3How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 5Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 6I cannot print using FLe tape and get an error message.
- 7P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9How to insert a ribbon cassette
- 10My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 11How do I clean / maintain my printer?
- 12The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 13What options are available for label / tube feeding and cutting?
- 14How to insert a tube
- 15Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 16How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 17How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 18I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 19How to charge the rechargeable Li-ion battery
- 20Power Supply
- 21How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 22Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 23The tape does not cut well.
- 24Where can I find my Brother printer's serial number?
- 25How to insert a tape cassette
- 26Using the Device Settings (for Windows)
- 27Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 28Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 29What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 30How to install the rechargeable Li-ion battery (optional)
- 31Installing the software (for Windows)
- 32What is P-touch Library?
- 33Using the Printer Setting Tool (for Windows)
- 34Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 35How to use Auto Power-Off Time
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 38The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 39How to identify your Operating System (OS) for Windows or Mac
- 40How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 41How to open the Devices and Printers window
- 42The tube is not cut completely.
- 43How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 44How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 45I cannot print after updating the firmware or font data.
- 46Can my printer use TZ/TZe tapes?
- 47The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 48How to create numerically serialized tubes / labels
- 49Can I check the printer's usage log?
- 50The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.