FAQs & Troubleshooting
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130 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot print using a HSe cassette.
- 3Where can I download the latest P-touch Editor for Mac?
- 4Where can I find my Brother printer's serial number?
- 5How do I transfer label or slip templates?
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 8I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 9What Android™ mobile application can I use?
- 10Why does my machine display "Low Battery!" when I press the print key?
- 11What iOS mobile application can I use?
- 12How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 13Which brands of Ni-MH rechargeable batteries do you recommend?
- 14How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 15How do I print multiple lines and how many lines can I print?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 18I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 19I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 20How do I type an uppercase letter?
- 21How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 22Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 23The tape does not cut well.
- 24I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 25How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 26Poor print quality when printing on narrow labels. (iPrint&Label)
- 27Can I use the app with my iPad? (iPrint&Label)
- 28Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 29My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 30How to open the Devices and Printers window
- 31How to identify your Operating System (OS) for Windows or Mac
- 32When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 33Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 34Where can I download Brother iPrint&Label? (iPrint&Label)
- 35What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 36How to delete the registry information and files related to the printer driver
- 37How do I clear the display?
- 38Printing is not possible. (USB connection)
- 39Open LBX files created in P-touch Editor in Pro Label Tool
- 40Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 41How do I set cut options and what features are they?
- 42Can I change the barcode settings like barocde size? (iPrint&Label)
- 43The tape got jammed or stuck in the printer.
- 44The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 45The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 46I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 47The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 48Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 49"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 50How do I change the character size?