FAQs & Troubleshooting
Latest |
63 Results
- 121/03/2024Uninstall the scanner drivers (OS X 10.10 or greater).
- 221/03/2024Cannot find the scanner (Error Code 2019: Initialization Failed)
- 327/02/2024I cannot install the scanner drivers.
- 413/12/2022How to identify your Operating System (OS).
- 517/10/2022Uninstall the Button Manager (Windows).
- 622/08/2022Configure the Scan to Email Feature (Linux)
- 719/07/2022Calibrate your scanner.
- 805/07/2022Uninstall the scanner driver (Windows).
- 923/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 1024/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 1112/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 1215/10/2020Install PaperPort™ 12SE onto Windows 10.
- 1315/10/2020Install Presto!® BizCard® onto Windows 10.
- 1406/07/2020Scan using XSane or GIMP (Linux)
- 1506/07/2020Important points for specifying the scan area (Linux)
- 1606/07/2020What driver package format is supported by my Linux distribution?
- 1702/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 1806/04/2020Delete a network scanner entry. (Linux)
- 1929/10/2019Pre-Required Procedures (Linux)
- 2029/01/2019Command List of brscan. (Linux)
- 2129/01/2019Uninstall the scanner driver. (Linux)
- 2229/01/2019Uninstall Scan-key-tool. (Linux)
- 2317/12/2018The scanned documents are put into the incorrect order. (macOS)
- 2417/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2515/10/2018Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 2615/10/2018Scan a document longer than 35.6 cm (14 inches).
- 2715/10/2018I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 2815/10/2018Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 2915/10/2018Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 3015/10/2018Check the firmware version.
- 3115/10/2018I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 3215/10/2018The file size is too large.
- 3315/10/2018Change the image settings. (Using DSmobileCapture)
- 3415/10/2018Change the paper settings. (Using DSmobileCapture)
- 3515/10/2018Loading the Carrier Sheet.
- 3615/10/2018Bleed-through is seen in the scanned image.
- 3715/10/2018The scanned image is skewed.
- 3815/10/2018OCR feature does not work.
- 3915/10/2018Colors in the scanned image are dark.
- 4015/10/2018The scan quality is poor.
- 4115/10/2018The scan speed is too slow.
- 4215/10/2018My scanned image is missing.
- 4315/10/2018My computer does not recognize the scanner when it is connected via the USB cable.
- 4415/10/2018My scanner does not turn on.
- 4515/10/2018Operation system return error
- 4615/10/2018Driver busy
- 4715/10/2018I do not have or lost the black and white calibration sheet.
- 4815/10/2018Paper suitable for scanning
- 4915/10/2018Calibration failed. Please reboot the machine.
- 5015/10/2018When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".