FAQs & Troubleshooting
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63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My scanner is connected but it will not feed my document or do anything else.
- 3Can I print from or scan to Android™ Smartphone?
- 4My scanner gets warm.
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6Loading the Carrier Sheet.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 10Change the image settings. (Using DSmobileCapture)
- 11Cannot find the scanner (Error Code 2019: Initialization Failed)
- 12I do not have or lost the black and white calibration sheet.
- 13Duplex scanning cannot be performed.
- 14The scan speed is too slow.
- 15Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 16Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 17OCR feature does not work.
- 18Paper suitable for scanning
- 19My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 20What driver package format is supported by my Linux distribution?
- 21Change the paper settings. (Using DSmobileCapture)
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23How to identify your Operating System (OS).
- 24Command List of brscan. (Linux)
- 25Scan a document longer than 35.6 cm (14 inches).
- 26I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 27I cannot install the scanner drivers.
- 28A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 29Scan using XSane or GIMP (Linux)
- 30Uninstall the Button Manager (Windows).
- 31Colors in the scanned image are dark.
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33Configure the Scan to Email Feature (Linux)
- 34Install PaperPort™ 12SE onto Windows 10.
- 35Install Presto!® BizCard® onto Windows 10.
- 36Windows 10 Support Information
- 37I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 38Operation system return error
- 39Calibrate your scanner.
- 40When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 41The cover of the manual document feeder is open.
- 42Uninstall the scanner drivers (OS X 10.10 or greater).
- 43Delete a network scanner entry. (Linux)
- 44Pre-Required Procedures (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46The scan quality is poor.
- 47My computer does not recognize the scanner when it is connected via the USB cable.
- 48I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 49Uninstall the scanner driver (Windows).
- 50The scanned documents are put into the incorrect order. (macOS)