FAQs & Troubleshooting
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187 Results
- 1(Video) Load A4/Letter papers
- 2Paper Size Mismatch / Size Mismatch
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Brother iPrint&Scan cannot find my Brother machine (macOS)
- 5Other Problems
- 6Install the Brother iPrint&Scan application (for mobile device)
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8(Video) Load Paper in the Multi‑purpose Tray (MP Tray)
- 9(Video) Fill the ink tanks
- 10Refill Ink
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 15Paper is Jammed Inside and in the Multi-purpose Tray (Paper Jam/Jam E Inside/MP)
- 16(Video) How to Email Print
- 17What is Brother iPrint&Scan?
- 18Printer Jam or Paper Jam
- 19Check ink level, then press [OK]
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 22What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 25Add your Brother machine with AirPrint (macOS)
- 26Printing/ Scanning with a mobile device
- 27What is the recommended paper?
- 28Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 29Check the Print Quality
- 30(Video) Set up your Brother machine
- 31(Video) Load Envelopes
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33Discover the MAC address of the Brother network card
- 34Cannot Print XX or Print Unable XX
- 35The printer status is Offline or Paused.
- 36No Paper / No Paper Fed / No Paper T1 / No Paper MP
- 37Document Jam
- 38Change the Print Options to Improve Your Print Results
- 39Print the Network Configuration Report
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41What is the default password for my Brother machine?
- 42I cannot print on a wireless (Wi-Fi) network (Windows)
- 43Enable the Brother machine's network interface.
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45One or more of my colors are not printing (blank).
- 46Reset Your Machine
- 47Reset the Network Settings to Factory Default
- 48Configure Network Details Using the Control Panel
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50(Video) Update the Driver or Firmware for your Brother machine