FAQs & Troubleshooting
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183 Results
- 1(Video) Load A4/Letter papers
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Refill Ink
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7(Video) Fill the ink tanks
- 8The printer status is Offline or Paused.
- 9(Video) Load Paper in the Multi‑purpose Tray (MP Tray)
- 10Brother iPrint&Scan cannot find my Brother machine (macOS)
- 11Install the Brother iPrint&Scan application (for mobile device)
- 12Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 13Other Problems
- 14I cannot print on a wireless (Wi-Fi) network (Windows)
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16(Video) Set up your Brother machine
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18(Video) How to Email Print
- 19What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 20How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 21I cannot print using my Brother machine on a wired network (Windows/macOS)
- 22One or more of my colors are not printing (blank).
- 23(Video) Load Envelopes
- 24Document Jam
- 25Printer Jam or Paper Jam
- 26I cannot print on a wireless (Wi-Fi) network (Mac)
- 27Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 28Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 29What is the default password for my Brother machine?
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Cannot Print XX or Print Unable XX
- 32Check ink level, then press [OK]
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 37Add your Brother machine with AirPrint (macOS)
- 38Load Paper in the Multi‑purpose Tray (MP Tray)
- 39Enable the Brother machine's network interface.
- 40Delete print jobs from the print queue.
- 41Reset the Network Settings to Factory Default
- 42Access Web Based Management
- 43What is Brother iPrint&Scan?
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45How to identify your Operating System (OS).
- 46I cannot print full-page photos or images using Email Print.
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Discover the MAC address of the Brother network card
- 49No Paper / No Paper Fed / No Paper T1 / No Paper MP
- 50What driver package format is supported by my Linux distribution?