FAQs & Troubleshooting
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184 Results
- 1Refill Ink
- 2(Video) Load A4/Letter papers
- 3Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 4I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 5Printer Jam or Paper Jam
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Brother iPrint&Scan cannot find my Brother machine (macOS)
- 9Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 10(Video) How to Email Print
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12(Video) Load Envelopes
- 13Other Problems
- 14Install the Brother iPrint&Scan application (for mobile device)
- 15The printer status is Offline or Paused.
- 16Clean the Print Head from Your Brother Machine
- 17Load Paper in the Manual Feed Slot
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19What is the recommended paper?
- 20I cannot print on a wireless (Wi-Fi) network (Windows)
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Printing/ Scanning with a mobile device
- 23Cannot Print XX or Print Unable XX
- 24What is Brother iPrint&Scan?
- 25My Brother machine could not be found over the network when I installed drivers on my computer.
- 26(Video) Fill the ink tanks
- 27How to identify your Operating System (OS).
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Check ink level, then press [OK]
- 30Check the Print Quality
- 31"Offline" appears on the Status Monitor. (Windows)
- 32Document Jam
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34(Video) Set up your Brother machine
- 35Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37Paper is Jammed in the Machine when using the Standard Paper Tray (Paper Jam)
- 38Set up your Brother machine on a wireless network (Windows/macOS)
- 39Load Documents in the Automatic Document Feeder (ADF)
- 40Sleep
- 41Change the printer driver settings (Windows)
- 42What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 43Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 47My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 48Ink Low
- 49Clean the Paper Pick-up Rollers
- 50One or more of my colors are not printing (blank).