FAQs & Troubleshooting
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236 Results
- 1How to identify your Operating System (OS).
- 2(Video) Load A4/Letter paper
- 3Paper Jam
- 4Print using only the black ink tank when the Color tanks have run out.
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 9(Video) Fill the ink tanks
- 10Ink Low
- 11(Video) Connect telephone line and power cords
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Reset Your Brother Machine
- 15Brother iPrint&Scan cannot find my Brother machine (macOS)
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17"Offline" appears on the Status Monitor.
- 18What is Brother iPrint&Scan?
- 19(Video) Set up your Brother machine
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21Refill Ink
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23My Brother machine could not be found over the network when I installed drivers on my computer.
- 24What driver package format is supported by my Linux distribution?
- 25The printer status is Offline or Paused.
- 26What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 27Load envelopes
- 28(Video) Update the Driver or Firmware for your Brother machine
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 31Print as a Poster (Windows®)
- 32(Video) Unpack your Brother machine
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 37Low Temperature
- 38Change the printer driver settings (Windows/macOS)
- 39Unable to Print XX
- 40My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 41No Paper / No Paper Fed
- 42Document Jam
- 43Improve poor print quality.
- 44Set up your Brother machine on a wireless network.
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Unable to Scan / Scan Unable
- 47Set up a Brother machine and your mobile device on a wireless network
- 48Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 49The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 50I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).