FAQs & Troubleshooting
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228 Results
- 1(Video) Load A4/Letter paper
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6The printer status is Offline or Paused.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8The scanner cover support has come off. (With Video Instructions)
- 9Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11(Video) Fill the ink tanks
- 12What is Brother iPrint&Scan?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Can I print from or scan to Android™ Smartphone?
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17One or more of my colors are not printing (blank).
- 18(Video) Connect the cords
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22(Video) Unpack your Brother machine
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27(Video) Load an Envelope
- 28Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 29Delete print jobs from the print queue.
- 30Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32(Video) Set up your Brother machine
- 33Load paper in the paper tray
- 34Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 35How do I know which side up my photo paper should be in the tray?
- 36Print using only the black ink tank when the Color tanks have run out.
- 37Refill Ink
- 38Protect your Brother machine against unauthorised access over the network
- 39Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 40Is my Brother machine compatible with Windows Vista?
- 41What driver package format is supported by my Linux distribution?
- 42Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43I still receive the error message "Paper Jam" after I removed the jammed paper.
- 44I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 45The edge of glossy paper is smudged.
- 46I can print but cannot scan via network. (For Windows)
- 47What is the recommended paper?
- 48Load envelopes
- 49Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 50Scan from the Brother iPrint&Scan application using Windows Phone.