FAQs & Troubleshooting
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228 Results
- 1(Video) Load A4/Letter paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Fill the ink tanks
- 4Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 5Paper Jam
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7(Video) Load an Envelope
- 8Print using only the black ink tank when the Color tanks have run out.
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10What is Brother iPrint&Scan?
- 11Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 12(Video) Connect the cords
- 13Load paper in the paper tray
- 14I still receive the error message "Paper Jam" after I removed the jammed paper.
- 15Refill Ink
- 16(Video) Unpack your Brother machine
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18The printer status is Offline or Paused.
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Unable to Scan AX
- 23Can I print from or scan to Android™ Smartphone?
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Cover is Open
- 26(Video) Set up your Brother machine
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30Ink Box Full / InkBox Full
- 31I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 34How do I know which side up my photo paper should be in the tray?
- 35Connect your Brother machine to your mobile device via a wireless router or access point.
- 36Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 37Scan and save a document in PDF format for Windows (Scan to File)
- 38When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 39Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Low Temperature
- 45Locate files scanned with ControlCenter2 (For Macintosh)
- 46"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 47Delete print jobs from the print queue.
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Printing/ Scanning with a mobile device
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.