FAQs & Troubleshooting
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183 Results
- 105/02/2025Set up your Brother machine on a wireless network (Windows/macOS)
- 205/02/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 319/12/2024Where can I download Brother iPrint&Scan application for Mac?
- 413/12/2024How to identify your Operating System (OS).
- 512/12/2024(Video) How to Email Print Using iPrint&Scan for Windows/Mac
- 628/11/2024I cannot install the printer driver or print in Windows 11.
- 724/10/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 815/10/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 903/10/2024Check the firmware version.
- 1004/07/2024I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 1104/07/2024Brother iPrint&Scan cannot find my Brother machine (macOS)
- 1204/07/2024Update the Driver or Firmware for your Brother machine
- 1327/06/2024The scanning speed is slow when scanning from my machine. (Windows)
- 1405/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 1522/05/2024(Video) The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 1622/05/2024(Video) When I print photos, the color quality is not good.
- 1701/03/2024Print the Network Configuration Report
- 1801/03/2024Configure Network Settings Using the Control Panel
- 1901/03/2024Other Problems
- 2001/03/2024Change the Print Options to Improve Your Print Results
- 2101/03/2024Check the Print Alignment from Your Brother Machine
- 2201/03/2024Check the Print Quality
- 2301/03/2024Clean the Base Pad
- 2401/03/2024Load Documents on the Scanner Glass
- 2501/03/2024Scan to an Editable Text File Using OCR
- 2601/03/2024Set the Machine to Power Off Automatically
- 2701/03/2024Copy an ID Card
- 2801/03/2024Reduce Printing Noise
- 2901/03/2024Print the WLAN Report
- 3001/03/2024Load Paper in the Manual Feed Slot
- 3101/03/2024Clean the Paper Pick-up Rollers
- 3201/03/2024Clean the Print Head from Your Brother Machine
- 3301/03/2024Clean the Paper Feed Rollers
- 3401/03/2024Reset Your Machine
- 3501/03/2024Set the Date and Time
- 3601/03/2024Clean the Scanner
- 3701/03/2024Reset the Network Settings to Factory Settings
- 3801/03/2024Paper is Jammed Inside the Machine
- 3928/02/2024Uninstall the drivers. (macOS 13 or greater)
- 4015/02/2024Uninstall the ICA driver (macOS 10.13 - macOS 12).
- 4131/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 4210/01/2024What is the default password for my Brother machine?
- 4304/01/2024Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 4404/01/2024(Video) Change the Copy Shortcut button settings
- 4504/01/2024Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 4604/01/2024Install the Brother iPrint&Scan application (for mobile device)
- 4704/01/2024(Video) Set up your Brother machine
- 4804/01/2024(Video) Load A4/Letter papers
- 4904/01/2024(Video) Fill the ink tanks
- 5004/01/2024(Video) Load Envelopes