FAQs & Troubleshooting
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174 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2(Video) Load A4/Letter paper
- 3(Video) Fill the ink tanks
- 4What driver package format is supported by my Linux distribution?
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Improve poor print quality.
- 8(Video) Connect the cords
- 9(Video) Load an Envelope
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Paper Jam
- 12How to identify your Operating System (OS).
- 13Ink Low
- 14Where is the USB port on the machine?
- 15(Video) Unpack your Brother machine
- 16I still receive the error message "Paper Jam" after I removed the jammed paper.
- 17Print using only the black ink tank when the Color tanks have run out.
- 18Refill Ink
- 19Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 20I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 21Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 22Can I print from or scan to Android™ Smartphone?
- 23Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 24Is my Brother machine compatible with Windows Vista?
- 25When I print, the pages are smudged with ink.
- 26Load envelopes
- 27Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 28The edge of glossy paper is smudged.
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30The scanner cover support has come off. (With Video Instructions)
- 31Load paper in the paper tray
- 32Delete print jobs from the print queue.
- 33Ink Box Full / InkBox Full
- 34How do I know which side up my photo paper should be in the tray?
- 35Out of Memory
- 36What is the recommended paper?
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38High Temperature
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 41I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 42"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Unable to Scan AX
- 45The printer status is Offline or Paused.
- 46Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 47How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 48Uninstall printer drivers (Linux)
- 49Scan a document using "Scanner and Camera Wizard" in Windows XP
- 50I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)