FAQs & Troubleshooting
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175 Results
- 1Ink Low
- 2(Video) Load A4/Letter paper
- 3Is my Brother machine compatible with Windows Vista?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I still receive the error message "Paper Jam" after I removed the jammed paper.
- 6Refill Ink
- 7Paper Jam
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9(Video) Fill the ink tanks
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11(Video) Set up your Brother machine
- 12(Video) Load an Envelope
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Print using only the black ink tank when the Color tanks have run out.
- 15Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 16Low Temperature
- 17Wrong Paper Size / Wrong Paper
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19(Video) Unpack your Brother machine
- 20Locate files scanned with ControlCenter2 (For Macintosh)
- 21Can I print from or scan to Android™ Smartphone?
- 22How do I know which side up my photo paper should be in the tray?
- 23One or more of my colors are not printing (blank).
- 24Where is the USB port on the machine?
- 25Load envelopes
- 26Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 27Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 28Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 29Unable to Scan AX
- 30Can third party ink be used to refill the ink tanks?
- 31What is the recommended paper?
- 32How to identify your Operating System (OS).
- 33Ink Box Full / InkBox Full
- 34The printer status is Offline or Paused.
- 35Cover is Open
- 36Improve poor print quality.
- 37I cannot scan via USB. (Mac OS X)
- 38I cannot install the printer driver or print in Windows 11.
- 39I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 42I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46(Video) Connect the cords
- 47Delete print jobs from the print queue.
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49Unable to Print 3X
- 50High Temperature
