FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Replace Ink
- 8Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14Load envelopes into my machine
- 15Cannot print after a Windows 10 update (June 2020)
- 16What is Brother iPrint&Scan?
- 17I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 18Load paper in the paper tray
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21Print a web page from iPrint&Scan when using an Android™ mobile device.
- 22Locate files scanned with ControlCenter2 (For Macintosh)
- 23Where can I find the ink cartridges for my new Brother machine?
- 24Change the printer driver settings (Windows/macOS)
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26One or more of my colors are not printing (blank).
- 27Improve poor print quality.
- 28I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 29What driver package format is supported by my Linux distribution?
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 33Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 34Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 35Print using only the black ink cartridge when the Color cartridges have run out.
- 36When I print, the pages are smudged with ink. What should I do?
- 37Paper Jam
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 40I still receive the error message "Paper Jam" after I removed the jammed paper.
- 41Unable to Print XX
- 42No Paper Fed
- 43I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 44Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 45Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 46I'm using Macintosh. What is the PreScan option used for?
- 47"Offline" appears on the Status Monitor.
- 48A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50The printer status is Offline or Paused.