FAQs & Troubleshooting
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- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2What is Brother iPrint&Scan?
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10How to identify your Operating System (OS).
- 11Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 12Change the printer driver settings (Windows/macOS)
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17What driver package format is supported by my Linux distribution?
- 18When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Print a web page from iPrint&Scan when using an Android™ mobile device.
- 26Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 27Where can I find the ink cartridges for my new Brother machine?
- 28I can print but cannot scan via network. (For Windows)
- 29I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 30What is the BRAdmin Professional software used for?
- 31Uninstall the Brother Software and Drivers (Windows)
- 32Load paper in the paper tray
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35Protect your Brother machine against unauthorised access over the network
- 36Open the Status Monitor
- 37The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 38Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 40Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 41Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 42How do I know which side up my photo paper should be in the tray?
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44The printer status is Offline or Paused.
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46Wrong Paper Size
- 47Can third party ink be used to refill the ink cartridges?
- 48One or more of my colors are not printing (blank).
- 49Replace Ink
- 50Load envelopes into my machine