FAQs & Troubleshooting
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194 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3Scan and save a document in PDF format (Scan to File)
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Can I print from or scan to Android™ Smartphone?
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7Load paper in the paper tray
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Paper Jam
- 10Replace Ink
- 11How do I load envelopes into my machine?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14Delete print jobs from the print queue.
- 15Change the printer driver settings (Windows/macOS)
- 16When I print, the pages are smudged with ink. What should I do?
- 17Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 18I'm using Macintosh. What is the PreScan option used for?
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20Locate files scanned with ControlCenter2 (For Macintosh)
- 21Where can I get FaceFilter Studio and what can I do with this application?
- 22How do I know which side up my photo paper should be in the tray?
- 23How to identify your Operating System (OS).
- 24Ink Low
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Can I use AirPrint with my Brother machine?
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30Make my copied images lighter or darker.
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32Locate files scanned with ControlCenter3 (For Windows)
- 33I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 34One or more of my colors are not printing (blank). What can I do?
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37I still receive the error message "Paper Jam" after I removed the jammed paper.
- 38When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 39Which E-mail packages are compatible with ControlCenter3?
- 40Can third party ink be used to refill the ink cartridges?
- 41When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 42Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 43Where is the USB port on the machine?
- 44I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 50Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.