FAQs & Troubleshooting
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193 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Replace Ink
- 3How do I load envelopes into my machine?
- 4Load paper in the paper tray
- 5I cannot find some option in the Printing preferences. (For Windows)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 8What driver package format is supported by my Linux distribution?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10How do I know which side up my photo paper should be in the tray?
- 11Ink Low
- 12Scan and save a document in PDF format (Scan to File)
- 13When I print, the pages are smudged with ink. What should I do?
- 14Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 15The edge of glossy paper is smudged.
- 16Change the printer driver settings (Windows/macOS)
- 17The printer status is Offline or Paused.
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Delete print jobs from the print queue.
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22Open the Control Panel (For Windows)
- 23When printing documents the characters appear ghosted, blurry, or doubled.
- 24How to identify your Operating System (OS).
- 25Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 26Install PaperPort™ 12SE / 14SE onto Windows 10.
- 27How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Can I print from or scan to Android™ Smartphone?
- 31No Paper Fed
- 32One or more of my colors are not printing (blank). What can I do?
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36When I print photos, the color quality is not good.
- 37Uninstall Scan-key-tool. (Linux)
- 38"Offline" appears on the Status Monitor.
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 42Locate files scanned with ControlCenter2 (For Macintosh)
- 43Locate files scanned with ControlCenter3 (For Windows)
- 44Make my copied images lighter or darker.
- 45I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 46Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 47Which E-mail packages are compatible with ControlCenter3?
- 48When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 49Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 50Scan a document in Windows 8 and Windows 10.