FAQs & Troubleshooting
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239 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Improve poor print quality.
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4No Paper Fed
- 5Replace Ink
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I cannot print using my Brother machine on a wireless network (Windows)
- 9Paper Jam
- 10The scanner cover support has come off. (With Video Instructions)
- 11I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Cannot Detect
- 14One or more of my colors are not printing (blank).
- 15After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 16Cannot Detect Ink Volume
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18The printer status is Offline or Paused.
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21I cannot make borderless prints.
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 24Ink Low
- 25Wireless setup is requesting a WPS PIN to complete the setup
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27I still receive the error message "Paper Jam" after I removed the jammed paper.
- 28Install Starter Ink
- 29How to identify your Operating System (OS).
- 30The edge of glossy paper is smudged.
- 31Set up your Brother machine on a wireless network.
- 32"Offline" appears on the Status Monitor.
- 33When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 36I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 37What is AirPrint?
- 38Where can I find the ink cartridges for my new Brother machine?
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40Open the Control Panel (For Windows)
- 41When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 42Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44Printing/ Scanning with a mobile device
- 45What is Brother iPrint&Scan?
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47Can third party ink be used to refill the ink cartridges?
- 48Where is the USB port on the machine?
- 49Add your Brother machine with AirPrint (macOS)
- 50I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)