FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Can I print from or scan to Android™ Smartphone?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Printouts have wrinkles.
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 10Scan and save a document in PDF format (Scan to File)
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Tips for copy/scanning and preventing document jams
- 14The printer status is Offline or Paused.
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19Scan from the Brother iPrint&Scan application using Windows Phone.
- 20What driver package format is supported by my Linux distribution?
- 21Adjust color settings by using the custom setting in the printer driver
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Replace the drum unit.
- 24Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 25Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 28Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 29Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31Which E-mail packages are compatible with ControlCenter3?
- 32What kind of memory can I use?
- 33Delete print jobs from the print queue.
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 38How do I replace the belt unit?
- 39How do I turn off/on the Toner Save Mode?
- 40Protect your Brother machine against unauthorised access over the network
- 41Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42How to identify your Operating System (OS).
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45Locate files scanned with ControlCenter3 (For Windows)
- 46I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 47Can I print from DOS applications?
- 48I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 49Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 50The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)