FAQs & Troubleshooting
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211 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3How to load numbered checks or forms in the paper tray?
- 4Scan and save a document in PDF format (Scan to File)
- 5Can I use AirPrint with my Brother machine?
- 6How do I clear the message "Document Jam" from the LCD display?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9What kind of memory can I use?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 13Wrinkles or creases
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Pre-Required Procedures (Linux)
- 16How do I clear the message "Jam Duplex" from the LCD?
- 17Delete print jobs from the print queue.
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19How to identify your Operating System (OS).
- 20Locate files scanned with ControlCenter3 (For Windows)
- 21Change the printer driver settings (Windows/macOS)
- 22The paper is skewed when it's printed.
- 23Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 26Line across the page
- 27What is the recommended paper?
- 28Hollow print
- 29All black
- 30Scan a document from a Windows XP application
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 33The printer status is Offline or Paused.
- 34What are supported file formats for the direct print feature?
- 35Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 36What is a "Generic PCL Driver"?
- 37Toner specks
- 38Black toner marks across the page
- 39White lines down the page
- 40I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42Where do I find manuals for my Brother machine?
- 43Ghost
- 44Black lines down the page
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46ControlCenter3 displays a blank screen at startup (Windows)
- 47Install PaperPort™ 12SE / 14SE onto Windows 10.
- 48"Offline" appears on the Status Monitor.
- 49Windows 7 Support Information
- 50How do I clear the message "No Paper" from the display?
