FAQs & Troubleshooting
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211 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 3Scan and save a document in PDF format (Scan to File)
- 4Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5Can I print from or scan to Android™ Smartphone?
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 7What is the recommended paper?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9How to load numbered checks or forms in the paper tray?
- 10Wrinkles or creases
- 11Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 12How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 13Line across the page
- 14I'm using Macintosh. What is the PreScan option used for?
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16ControlCenter3 displays a blank screen at startup (Windows)
- 17White spots or black spots at 3.7 in. (94 mm) intervals
- 18How do I clean the corona wire?
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20Delete print jobs from the print queue.
- 21I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 22When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 23The paper is skewed when it's printed.
- 24White lines down the page
- 25Gray background
- 26The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 27Which E-mail packages are compatible with ControlCenter3?
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29How to identify your Operating System (OS).
- 30Change the printer driver settings (Windows/macOS)
- 31The printer status is Offline or Paused.
- 32Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 33What kind of memory can I use?
- 34Can I print from DOS applications?
- 35Ghost
- 36Black lines down the page
- 37All black
- 38What driver package format is supported by my Linux distribution?
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 42When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 43Toner specks
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45Replace the toner cartridge
- 46Print on labels and envelopes from the MP tray.
- 47Hollow print
- 48Change the user interface of ControlCenter3
- 49How do I clean the laser scanner window?
- 50I cannot save a file downloaded from the Brother support website (For Windows)