FAQs & Troubleshooting
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261 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4What is Brother iPrint&Scan?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10Scan and save a document in PDF format (Scan to File)
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12How many copies can I make when I sort multiple copies using the ADF?
- 13Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 14I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 15Scan from the Brother iPrint&Scan application using Windows Phone.
- 16When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 17Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 18How do I clear the message "Paper Jam Back" from the LCD display?
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 21I'm using Macintosh. What is the PreScan option used for?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26How do I log on as a restricted user when the Secure Function Lock feature is turned ON?
- 27I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Use the Universal Printer Driver for PCL
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 32The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 33Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 34Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 35What is a "Generic PCL Driver"?
- 36How do I improve the copy quality?
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38How do I install the Optional Tray Unit?
- 39How do I install additional memory?
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 42I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 43The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 44Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 45Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 49I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 50Supported models of Universal Printer Driver for PCL