FAQs & Troubleshooting
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253 Results
- 1What is Toner Continue Mode?
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3Can I check the remaining life of my Brother machine's drum?
- 4Can I check the remaining life of my Brother machine's drum?
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8The printer status is Offline or Paused.
- 9Replace Toner
- 10Toner Low or Prepare New Toner Cartridge
- 11What is Brother iPrint&Scan?
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13REPLACE DRUM
- 14Curled or wavy
- 15When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 16I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 17Black toner marks across the page
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20JAM INSIDE
- 21How to identify your Operating System (OS).
- 22White lines across the page
- 23What driver package format is supported by my Linux distribution?
- 24Check Connection
- 25Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 26Curled
- 27Page skewed
- 28Delete print jobs from the print queue.
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 31Can I print from or scan to Android™ Smartphone?
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 35Out of Memory
- 36JAM DUPLEX
- 37JAM TRAY 1
- 38Hollow print
- 39I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 40Change the printer driver settings (Windows/macOS)
- 41Curled (video instructions available)
- 42"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Print Unable
- 45No Paper
- 46Uninstall the drivers. (Mac OS X 10.5)
- 47Toner specks
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49Faint
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)