FAQs & Troubleshooting
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201 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Replace Toner
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Curled or wavy
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7REPLACE DRUM
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9Curled
- 10Faint
- 11The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 12Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 13Change the printer driver settings (Windows/macOS)
- 14Toner Low or Prepare New Toner Cartridge
- 15Envelope creases
- 16What is the recommended paper?
- 17Jam Rear
- 18Turn the Toner Save mode on or off
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23Check Connection
- 24I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 25Clean the paper pick-up roller (video instructions available)
- 26Curled (video instructions available)
- 27Poor fixing
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 35Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 36The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 37Locate files scanned with ControlCenter2 (For Macintosh)
- 38Can I print from or scan to Android™ Smartphone?
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40Is my Brother machine compatible with Windows Vista?
- 41Drum End Soon
- 42What kind of paper can I use?
- 43JAM INSIDE
- 44Wrinkles or creases
- 45White lines, bands or ribbing across the page
- 46Gray background
- 47Hollow print
- 48Black lines down the page
- 49Scan using XSane or GIMP (Linux)
- 50Uninstall printer drivers (Linux)