FAQs & Troubleshooting
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201 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Replace Toner
- 3Curled (video instructions available)
- 4Curled or wavy
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Jam Rear
- 8REPLACE DRUM
- 9Turn the Toner Save mode on or off
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Can I print from or scan to Android™ Smartphone?
- 13Page skewed
- 14What driver package format is supported by my Linux distribution?
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16What is Toner Continue Mode?
- 17Cover is Open
- 18Curled
- 19JAM INSIDE
- 20Wrinkles or creases
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22Delete print jobs from the print queue.
- 23How to identify your Operating System (OS).
- 24I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 25What kind of paper can I use?
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27JAM TRAY 1
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Change the printer driver settings (Windows/macOS)
- 30MANUAL FEED
- 31What is the recommended paper?
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34NO TONER
- 35Envelope creases
- 36Print on envelopes, labels, or thick paper from the manual feed slot.
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 40Scan Unable
- 41The printer status is Offline or Paused.
- 42Is my Brother machine compatible with Windows Vista?
- 43White spots or black spots at 94 mm (3.7 in.) intervals
- 44Out of Memory
- 45Toner specks
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48Can I use AirPrint with my Brother machine?
- 49I cannot start ControlCenter4.
- 50Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)