FAQs & Troubleshooting
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182 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7What is Brother iPrint&Scan?
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Open the Status Monitor
- 13The printer status is Offline or Paused.
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15Scan and save a document in PDF format (Scan to File)
- 16Can I use AirPrint with my Brother machine?
- 17Can I print from or scan to Android™ Smartphone?
- 18Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20Change the printer driver settings (Windows/macOS)
- 21Delete print jobs from the print queue.
- 22What is the BRAdmin Professional software used for?
- 23Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29Protect your Brother machine against unauthorised access over the network
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31Use the Universal Printer Driver for PCL
- 32The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 33Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 35Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 36Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 39When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 40Change the user interface of ControlCenter3
- 41Uninstall the drivers (Windows)
- 42I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 43Scan from the Brother iPrint&Scan application using Windows Phone.
- 44"Offline" appears on the Status Monitor.
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 48Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 50Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.