FAQs & Troubleshooting
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236 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3The printer status is Offline or Paused.
- 4Load paper.
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Scan and save a document in PDF format (Scan to File)
- 9I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 13Can I print using the IPP protocol on Windows XP?
- 14Delete print jobs from the print queue.
- 15How do I load legal size paper in the paper tray?
- 16Does NC-2200w work with Windows Vista?
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18How do I factory reset the print server?
- 19I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22Load envelopes, labels, or thick paper into the manual feed slot.
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 26When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 27How do I know the current network configuration?
- 28Cannot print after a Windows 10 update (June 2020)
- 29I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 30I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 31How can I change the print resolution?
- 32My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 33What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 34I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 35Pre-Required Procedures (Linux)
- 36Protect your Brother machine against unauthorised access over the network
- 37How to identify your Operating System (OS).
- 38I cannot print from my computer via USB.
- 39The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 40Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 41What are the recommended specifications for the paper I should use on my product?
- 42How do I clean white or black spots on printed documents?
- 43Printing on thick paper or transparencies.
- 44I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46How do I know the current network configuration?
- 47Change the printer driver settings (Windows/macOS)
- 48The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 49Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 50When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?