FAQs & Troubleshooting
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215 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I know which side up my photo paper should be in the tray?
- 3I still receive the error message "Paper Jam" after I removed the jammed paper.
- 4Scan and save a document in PDF format (Scan to File)
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14Can I print from or scan to Android™ Smartphone?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18Paper Jam
- 19Replace Ink
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Delete print jobs from the print queue.
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Change the printer driver settings (Windows/macOS)
- 26The printer status is Offline or Paused.
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 29I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31What driver package format is supported by my Linux distribution?
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33How to identify your Operating System (OS).
- 34Locate files scanned with ControlCenter2 (For Macintosh)
- 35The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 36Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 37I cannot remove red-eye.
- 38Can third party ink be used to refill the ink cartridges?
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41How do I load envelopes into my machine?
- 42I'm using Macintosh. What is the PreScan option used for?
- 43Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46"Offline" appears on the Status Monitor.
- 47When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 48Uninstall the drivers. (Mac OS X 10.5)
- 49Cannot print after a Windows 10 update (June 2020)
- 50ControlCenter3 displays a blank screen at startup (Windows)