FAQs & Troubleshooting
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213 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Replace Ink
- 3Scan and save a document in PDF format (Scan to File)
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5How do I load envelopes into my machine?
- 6Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 7How do I know which side up my photo paper should be in the tray?
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 10Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 11I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 12The printer status is Offline or Paused.
- 13Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 14I'm using Macintosh. What is the PreScan option used for?
- 15Delete print jobs from the print queue.
- 16Locate files scanned with ControlCenter2 (For Macintosh)
- 17One or more of my colors are not printing (blank). What can I do?
- 18Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 19Can I print from or scan to Android™ Smartphone?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21How do I make copies using my Brother machine?
- 22I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 23When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 24When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26I'm unable to access the memory (media) card in the media slot. What can I do?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Pre-Required Procedures (Linux)
- 29I still receive the error message "Paper Jam" after I removed the jammed paper.
- 30How to identify your Operating System (OS).
- 31I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 32I cannot remove red-eye.
- 33Is my Brother machine compatible with Windows Vista?
- 34When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 35When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 36Paper Jam
- 37Is there a way to view how much ink is remaining?
- 38Cannot print after a Windows 10 update (June 2020)
- 39The driver installation finished successfully but I cannot print. (Linux)
- 40I cannot print from my computer via USB.
- 41My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 42Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 43When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 44Change the user interface of ControlCenter3
- 45Scan a document in Mac OS X 10.7.
- 46Scan a document in Mac OS X 10.6.
- 47Is there any way to reduce Ink consumption when printing from my computer?
- 48Where do I find manuals for my Brother machine?
- 49I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)